Online Dispute Resolution

Goblet Beer Store will try to resolve all potential complaints from the Customer, but should the unexpected situation of a disagreement between Goblet Beer Store and the Customer arise, please refer to the following paragraph:

"By special regulation of the European Union, from 15 February 2016, it will be possible to resolve eventual disputes related to online shopping throughout the EU via the ODR platform, which every Customer can access HERE: https://ec.europa.eu/consumers/odr/main/?event=main.trader.register”

This means that if the Customer encounters a problem during an online purchase within the EU, the Customer can submit their complaint at the link above. The platform can be used by both traders and consumers, and complaints can be lodged in any of the 23 official EU languages.