Returns & Complaints

The Goblet Beer Store will always do everything possible to satisfy its Customers, so we kindly ask you to contact us by e-mail (info@gobletbeerstore.com) before you eventually decide to terminate the distance contract or return the package. We are confident we’ll always be able to find a positive way to resolve your complaint!

Product complaints

In case of any complaint (damages during delivery, data transfer mistakes, visible defects on goods, etc.), please contact us within 2 days from receiving the parcel and we’ll try to resolve your complaint immediately!

The Customer should examine the received package as soon as they receive the parcel, and immediately inform Goblet Beer Store of any possible damages – or within 2 days from receiving the package, or the Customer loses the rights which they would otherwise hold on that basis.

In case of a complaint, the Customer must e-mail their complaint to info@gobletbeerstore.com. In case the Customer is not satisfied with solution we have offered and the complaint is justified, the Customer has the right to one-sided distance contract termination and a refund of the charged amount or replacement/substitution of the damaged product for an undamaged equivalent. Goblet Beer Store will accept the return of faulty, damaged, or wrongly delivered goods at its expense if it is confirmed that the complaint is justified and that the Customer did not affect the state of the products or cause any damage or defects themself.

Intention to terminate a distance contract

In accordance with the Consumer Protection Act, the Customer who has concluded a distance contract (online purchase, described in “Terms & Conditions”) has the right to a one-sided distance contract termination, without naming reasons for it, within 14 days. The 14-day period starts on the day the Customer receives the goods which are the subject of the contract.

The Customer must inform the Seller of their intention to terminate the contract before 14-day period to exercise the right to a one-sided distance contract termination expires. The Customer will do so by filling out the FORM for one-sided distance contract termination (which you can download HERE) and e-mailing it to info@gobletbeerstore.com. The Goblet Beer Store will, without postponement, inform Customer by e-mail, when it receives information about the one-sided distance contract termination. If the customer uses their right to one-sidedly terminate the contract, Customer is obligated to pay all the expenses of returning the products.

Goblet Beer Store will accept products return and refund Customer only if returned products are:

• sent back within 5 days of the Customer’s distance contract termination
• sent back in original packaging and sealed without compromising the contents of the package
• sent back unused, with all associated parts
• sent back in completely correct shape and form with the attached invoice delivered by the Seller

If any of the conditions indicated above are not fulfilled, Goblet Beer Store won’t be able to issue any refund for returned products.
If Customer does not send a filled and signed FORM for one-sided distance contract termination within 14 days after receiving the goods, it is considered that the goods have been properly delivered and that the Customer is satisfied with the products.

Refund Policy

Refunds will be processed within 7 business days after the returned package is received. Refunds to the Customer will be credited back through the same payment method used to make the original purchase on the website. If the Customer paid by credit card, refund times will depend on the credit or debit card company’s policies. PayPal refunds will be visible immediately.

Eventual disputes

As stated above, Goblet Beer Store will try to resolve any possible complaint from the Customer, but should the unexpected situation of a disagreement between Goblet Beer Store and the Customer arise, please refer to the following paragraph:

“By a special regulation of the European Union, from 15 February 2016, it will be possible to resolve eventual disputes related to online shopping throughout the EU via the ODR platform, which every Customer can access HERE https://ec.europa.eu/consumers/odr/main/?event=main.trader.register
This means that if Customer encounters a problem during an online purchase within the EU, Customer can submit their complaint at the link above. The platform can be used by both traders and consumers, and complaints can be lodged in any of the 23 official EU languages.”